Santrix | Privacy Policy

1. Introduction

Last updated: September 2026

Welcome to Santrix Enterprise Solutions FZE ("Santrix"). We respect your privacy and want to protect your personal data. This privacy policy explains how we look after your personal data when you visit our website (regardless of where you visit it from) and tells you about your privacy rights. We handle personal data in accordance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and applicable data-protection principles.

2. The Data We Collect

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data: includes first name, last name, username or similar identifier.
Contact Data: includes email address and telephone numbers.
Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: includes information about how you use our website, products and services.

3. How Your Personal Data Is Collected

We use different methods to collect data from and about you including through:

Direct interactions: You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

Apply for our products or services;
Subscribe to our service or publications;
Request marketing to be sent to you;
Give us feedback or contact us.

4. Cookies

Our website uses cookies to enable core functionality and to help us understand how the site is used. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

6. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

7. International Transfers

Whenever we transfer your personal data, we ensure a similar degree of protection is afforded to it by ensuring at least one of the legal safeguards is implemented. Many of our external third parties are based outside the UAE so their processing of your personal data will involve a transfer of data outside the UAE.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.

9. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us in the following ways:

Full name of legal entity: Santrix Enterprise Solutions
Email address: info@santrix.ae
Telephone number: +971 508590409